Refund policy

We want you to love your coffee. This policy explains when orders can be cancelled, and when a replacement or refund applies. Because coffee is a perishable, roast-dated food product, our policy differs slightly from non-food e-commerce.

Order Cancellation

  • You may cancel an order free of charge any time before it is marked "packed" or "dispatched" on the Website / order confirmation email.
  • Once an order has been dispatched, it cannot be cancelled, as the product has been roasted/packed specifically for that order.
  • To cancel, contact us immediately at support@farmhouseestates.in with your order number.

Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, expired, or incorrect item, please contact us within 48 hours of delivery with your order number and photos/video of the product and packaging.
  • Once verified, we will offer a free replacement or a full refund, at your choice, at no additional cost to you.
  • We do not require the product to be shipped back to us for coffee/food items, for hygiene reasons, unless we request otherwise.

Non-Returnable Items

For food safety and hygiene reasons, opened or used coffee bags, ground coffee, and other consumable items cannot be returned for reasons of taste preference, change of mind, or delay in usage. Unopened brewing equipment and merchandise may be returned within 7 days of delivery in original, unused condition, at your own shipping cost, unless the item was defective on arrival.

Refunds

  • Approved refunds are processed to the original payment method within 7-10 business days.
  • For prepaid orders that fail, or are duplicated due to a payment gateway or bank error, the excess amount is auto-refunded within 7-10 business days; please share your bank statement if it does not reflect after this period.
  • Refunds for cash-on-delivery orders (if offered) are processed via bank transfer or UPI; we will request your account details securely for this purpose.

Subscriptions

If you are on a coffee subscription plan, you may pause, modify, or cancel upcoming deliveries any time before the next order is processed, from your account or by writing to us. Charges already processed for a shipment that has been packed/dispatched are non-refundable, subject to the Damaged, Defective or Incorrect Items section above.

Last updated: July 2026